Refund policy

You are not charged when we find nothing

The analysis is free. We only offer a letter when the analysis identifies a material difference from the applicable Medicare benchmark, or an apparent billing error. If it does not, nothing is sold to you.

What the guarantee covers

We refund you in full if the letter contains a material factual or analytical error attributable to us, does not reflect the bill you uploaded, or fails to reach you because of a technical fault on our side.

The guarantee applies to the letter itself, not to the outcome of any conversation with your provider.

What it does not cover

We cannot refund based on how your provider responds. A provider may lawfully charge more than Medicare pays, may decline to adjust your bill, and may not reply at all. A charge sitting above a published benchmark does not mean that charge is unlawful, incorrect, or that anyone is required to reduce it.

We also cannot refund where the letter reflects the document as uploaded but that document was incomplete, illegible, or for a different account.

How to request one

Email support@cutmedibill.com within 60 days of receiving your letter. Tell us what went wrong. We may ask to see the bill or the letter so we can check the issue.

Where a refund is due, we initiate it to your original payment method within five business days. How long it then takes to appear is set by your bank or card issuer.

Your other rights

This policy does not limit any rights you may have under applicable consumer protection law.